F.A.Q.

1. What is Pony Magic Store?

Pony Magic Store is an online store dedicated to offering a wide range of My Little Pony merchandise. We source our products from reliable suppliers around the world to ensure quality and satisfaction.

2. How do you source your products?

We work with a variety of trusted suppliers from around the world. When you place an order, it is sent directly to our supplier, who then ships the item to you. This helps us keep prices competitive and offer more variety.

3. How long will it take to receive my order?

Shipping times vary depending on your location and the supplier. Typically, orders are processed within 2-5 business days and delivered within 10-40 business days, depending on the supplier's location. Please note that it can take up to 7 days to confirm your tracking number. We will provide tracking information once your order is shipped.

4. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. Please allow up to 7 days for the tracking number to be confirmed. You can use this number to track your package through the carrier’s website.

5. What is your return policy?

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Items must be unused and in their original packaging. Returns will be processed once the item arrives back at the supplier, which can take up to 50 days.

6. How can I contact customer service?

You can reach our customer service team through our Contact Us page or by emailing support@ponymagicstore.com. We aim to respond to all inquiries within 24 hours.

7. Are your products officially licensed? We strive to offer officially licensed My Little Pony products. If you have any concerns about a specific item, please feel free to contact us for more information.